1. Who We Are
Guardwise Security Limited ("we", "us", "our") is a security services company registered in the United Kingdom. Our registered address is KAO Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any data protection queries, contact us at: info@guardwisesecuritylimited.co.uk
2. What Data We Collect
We may collect and process the following personal data:
- Identity data: First name, last name
- Contact data: Email address, telephone number, postal address
- Enquiry data: Details of services you enquire about and messages you send us
- Technical data: IP address, browser type, pages visited (via cookies)
- Communications data: Records of correspondence between you and us
3. How We Collect Your Data
We collect data through:
- Our website contact and quote request forms
- Direct correspondence via email, phone or post
- Cookies and similar technologies on our website
4. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide security service quotes
- Deliver and manage our security services
- Comply with legal obligations
- Improve our website and services
- Send relevant communications where you have consented
5. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: Processing necessary to fulfil a contract with you
- Legitimate interests: To respond to enquiries and improve our services
- Legal obligation: Where we must comply with a legal requirement
- Consent: Where you have given explicit consent
6. Data Sharing
We do not sell your personal data. We may share it with:
- Our form processing provider (Formspree) for quote requests
- Our live chat provider (Tawk.to) if you use our chat feature
- Legal or regulatory authorities where required by law
7. Data Retention
We retain your personal data only as long as necessary. Enquiry data is retained for up to 2 years. Client contract data is retained for 7 years in line with UK legal requirements.
8. Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Data portability
To exercise any of these rights, contact us at info@guardwisesecuritylimited.co.uk
9. Cookies
Our website uses essential cookies for functionality and analytics cookies to improve our service. By continuing to use our website you consent to our use of cookies.
10. Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated. Continued use of our website constitutes acceptance of any changes.
11. Complaints
If you have concerns about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.